This website is operated by Sanskriti Treders ("we" and "us"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our services.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on destination where it need to be delivered. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
3. Returns
3.1 Return Due To Change Of Mind
INDIAKARTSTORE.COM will happily accept returns due to change of mind as long as a request to return is received by us within 15 days of receipt of item and are returned to us in original packaging, unused and in resell-able condition.
Return shipping will be paid at the customers expense and will be required to arrange their own shipping or they have an option to visit our store to complete their return.
Our policy lasts 15 days, but the complaint needs to be raised within 24 hours of purchase unless there is a genuine reason. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
We have substantial proof for any event to verify if the mistake was done our end or not.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as fresh produce and food cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.
(Indian Market) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
3.2 Warranty Returns
Indian Market will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect Indian Market to process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
4. Delivery Terms
4.1 Transit Time Locally
In general, shipments are completed by us within 5-25 days.
4.2 Dispatch Time
Orders are dispatches on Saturdays and Sundays during standard business hours. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.3 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.4 Items Out Of Stock
If an item is out of stock, we will contact the customer for out of stock items and let them decide whether they want to backorder or get in-stock items delivered.
4.5 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by us.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service right away. If the parcel has been delivered without you being present, please contact customer service with next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
7.2 Import Duties & Taxes
Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by customer upon arrival in destination country
8. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
9. Customer service
For all customer service enquiries, please phone us at +919953536246
